Data Center Service Delivery Lead (Infrastructure Operations)

Location: Ashburn, VA (On-site / Hybrid)
Status: Long-Term Strategic Contract
Compensation: $45.00 – $55.00 per hour (Market Adjusted for Ashburn)

The Opportunity:
NNR Group is seeking a seasoned Infrastructure Operations Lead to oversee delivery operations within a complex, vendor-managed environment. This is a high-impact leadership role focused on ensuring the stability, performance, and security of cloud and data center services. If you are an ITIL expert who excels at driving vendor accountability and streamlining large-scale infrastructure transitions, we want to hear from you.

Core Responsibilities:

• Operational Oversight: Direct the daily operations of data center and cloud services, ensuring robust incident, change, and problem management.
• Vendor Accountability: Act as the primary lead for vendor relationships; set clear performance expectations, validate deliverable quality, and resolve performance gaps.
• Escalation Management: Serve as the critical escalation point for infrastructure-related issues, driving rapid resolution and root-cause analysis.
• Process Engineering: Support the transition to vendor-led operating models by clarifying roles, responsibilities, and documenting undocumented workflows for operational clarity.
• Executive Reporting: Produce concise, actionable status reports for leadership, identifying risks and proposing fact-based solutions.
• Governance & ITIL: Ensure strict adherence to ITIL frameworks and corporate governance standards to maintain 5-star service availability.
• Strategic Action: Implement corrective action plans to resolve recurring infrastructure dependencies and drive measurable operational progress.

Requirements:

• Experience: 5–10 years of experience in Infrastructure Operations, Service Delivery, or large-scale transformation projects.
• Management Expertise: Proven track record of managing outsourced/vendor-led service models in a high-pressure environment.
• Technical Frameworks: Deep mastery of ITIL processes (Incident, Change, and Problem Management).
• Communication: Exceptional reporting and documentation skills with the ability to present fact-based insights to executive stakeholders.
• Leadership: Strong ability to drive results across cross-functional teams without direct authority.
• Cloud Awareness: Experience with cloud technologies and infrastructure governance/security.