Location: Northern Virginia (Reston / Herndon / Ashburn)
Status: Contract & Contract-to-Hire Opportunities

The Opportunity:
NNR Group is seeking a technical, solutions-oriented Help Desk Analyst to join our premier talent pool for upcoming roles in the N.VA tech corridor. This role is perfect for a "Level 1/2" professional who excels at troubleshooting complex environments and providing top-tier support to end-users. If you are looking to grow your career within the Northern Virginia technology or manufacturing sectors, we want to see your resume.

Core Responsibilities:

• Technical Problem Solving: Provide first-line support for hardware, software, and enterprise applications.
• Ticketing Mastery: Manage and document the full lifecycle of service desk tickets, ensuring high SLA compliance and user satisfaction.
• Infrastructure Support: Administer Active Directory and Azure AD accounts, including configurations, resets, and security updates.
• Ecosystem Maintenance: Troubleshoot Windows 10/11 and Office 365 suites; provide basic support for SQL Server and network connectivity issues.
• ERP Optimization: Act as a functional support point for Epicor (ERP) systems, addressing user concerns and routine system maintenance.
• Deployment: Assist in the rollout and configuration of new software applications and hardware updates across the organization.

Requirements:

• Experience: 2+ years in a technical support or help desk environment (experience in Manufacturing or GovCon is a major plus).
• Technical Stack: Proficiency with Active Directory/Azure AD, O365, and Windows 10/11.
• ERP/SQL Knowledge: Familiarity with Epicor or similar ERP systems and basic SQL troubleshooting.
• Soft Skills: Exceptional communication skills with the ability to explain technical solutions to non-technical users.
• Certifications: CompTIA A+, Network+, or Microsoft certifications are highly preferred.