Location: Washington, D.C. (On-site/Hybrid)
Status: Full-Time Contract with Direct Hire Potential

The Opportunity:
NNR Group is looking for a professional, detail-oriented Customer Service Representative to join a dynamic team in the heart of Washington, D.C. This is a premier contract-to-permanent opportunity for a communicator who thrives on building relationships and providing high-level solutions. If you are looking for a role where your performance leads to a long-term career, we want to hear from you.

Core Responsibilities:

• Multi-Channel Engagement: Respond to client inquiries via phone, email, and digital platforms with a focus on accuracy and a professional tone.
• Order & Data Management: Process orders and input critical data into company systems to ensure seamless, error-free transactions.
• Inbound/Outbound Excellence: Manage a high volume of calls, proactively addressing customer needs and identifying effective solutions.
• Account Maintenance: Maintain and update detailed customer records to ensure the highest level of data integrity.
• Conflict Resolution: Resolve complex customer complaints by identifying root causes and offering appropriate, empathetic resolutions.
• Continuous Improvement: Collaborate with team members to streamline service processes and stay updated on the latest product/service offerings.

Requirements:

• Experience: Proven experience in a high-volume call center or professional customer service environment is required.
• Communication: Exceptional verbal and written communication skills suitable for a D.C. corporate environment.
• Technical Skills: Proficiency in order entry, CRM, and data management systems.
• Soft Skills: A focus on problem-solving, strong organizational multitasking, and the ability to adapt in a fast-paced setting.
• Attributes: High attention to detail and a commitment to adhering to company policies and procedures.